Introduction
When you use StoreRav, you entrust us with your information and business presence. We take that responsibility seriously. This Privacy Policy and Terms of Use describe how StoreRav ("we", "us", "our") collects, uses, and protects your data, and outlines the responsibilities of platform users ("you", "your", "store owner", or "client").
By accessing or using StoreRav's services, you confirm that you have read, understood, and agreed to these terms. If you disagree with any part of this policy, you must not use StoreRav.
Scope
This policy applies to all users of StoreRav’s website, mobile apps, and services—including store owners, customers, and anyone interacting with our system, directly or indirectly.
Data We Collect
- Name, email, phone number, business name
- Location and device data
- Order and usage activity
- Uploaded content (e.g., images, menus, text, logos)
- Communications with StoreRav support
- Information from third-party services or platforms you connect
How We Use Your Data
- Create, manage, and support your StoreRav account
- Process transactions and service requests
- Monitor, secure, and improve our platform
- Resolve disputes and enforce our terms
- Communicate important updates or offers
Store Creation Disclaimer
If you request StoreRav to build or set up your store on your behalf, you are solely responsible for reviewing and verifying the accuracy, legality, and appropriateness of all content and settings before going live. This includes:
- Menu details
- Pricing and policies
- Business information
- Uploaded images, videos, and branding
- Contact details and store links
StoreRav acts only as a setup assistant. Final content approval is your responsibility. We are not liable for errors, omissions, or consequences that arise from unverified store setups.
Refund Policy
We offer a 100% money-back guarantee if your store receives zero orders within the first 30 days after launch.
Conditions:
- Applies only to first-time customers
- Must be requested within 45 days of store activation
- No questions asked
Important: After 30 days, no refunds will be issued under any condition.
StoreRav is a self-serve platform. You are responsible for managing your subscription and cancellations.
To cancel: Log in → Dashboard → Billing → Manage → Cancel
Refunds are not provided due to design preferences, external market factors, or user error.
Image & Content Responsibility
User Responsibility for Uploaded Content:
All content uploaded by you—including photos, logos, menu items, text, and videos—is your sole responsibility.
By uploading, you confirm that:
- You own or have legal rights to the content
- It does not infringe on any copyrights, trademarks, or intellectual property
- It complies with all applicable laws
No StoreRav Liability:
- StoreRav does not review or approve user-uploaded content
- Is not liable for copyright or legal claims
- Will not be held responsible for disputes or damages related to your store content
You can edit or remove your content at any time through your admin dashboard.
Third-Party Services
StoreRav may integrate with third-party services (e.g., delivery apps, payment gateways). While we aim for seamless functionality, we are not responsible for:
- Uptime or reliability of third-party platforms
- Financial losses or technical issues they cause
- Their terms, content, or privacy policies
Limitation of Liability
To the fullest extent permitted by law, StoreRav and its affiliates are not liable for:
- Lost revenue or business opportunity
- Data loss or breaches
- User-uploaded content
- Platform outages or service interruptions
- Any indirect, incidental, or consequential damages
Use of our platform is entirely at your own risk.
Changes to This Policy
We may update this policy periodically. Updates take effect immediately upon posting. Continued use of StoreRav means you accept the new terms.
Contact Us
If you have questions or concerns:
- 📧 support@storerav.com
- 📍 Calgary, Alberta, Canada